Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, has earned its fourth consecutive Stevie® Award for excellence in Customer Service in the Technology Industries category. This recognition aligns with Masergy’s industry leading Net Promoter Score (NPS) of 74. By comparison, the average B2B tech industry NPS is 24 and 12 in the telecom industry.
“Exceptional customer service is the foundation of everything we do at Masergy and this award reinforces our long-standing commitment,” said Chris MacFarland, CEO, Masergy. “By combining our software defined solutions with our passionate, highly skilled staff, Masergy embodies a true partner rather than just another tech vendor. We deliver the agility to seamlessly transition to the cloud, enabling our clients to leverage new disruptive technologies that help them be innovators in their industry.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The awards span seven of the world’s leading business awards programs, including the prestigious American Business AwardsSM and International Business Awards®. This year, the judges have once again highlighted Masergy for delivering performance beyond expectations by taking the complexity out of networking and providing customized, agile solutions that keep pace with the accelerating rate of change in enterprise information technology.
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