8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams to collaborate faster and work smarter. Real-time analytics and intelligence provide businesses insight across all interactions to delight end-customers and accelerate business.
 
Sweet Spots
 
Target Customer Profiles
 
  On-premise PBX replacement
Cloud-first strategy and digital transformation agenda
Customer engagement and customer experience issues with low Net Promoter Score
Multiple communications apps and/or vendors
Distributed workforce or companies that have or want to implement remote working
Multiple offices/sites across the country and/or countries
On-premise ACD/Contact Center technology that is end of support
 
Compelling Events
 
  Recent disaster or downtime, aging/discontinued PBX
Improve customer experience, requirement to provide supervisors with tools such as quality management and speech analytics
High growth or office expansion, vendor/billing consolidation, personnel changes or reorganization