8x8

8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams to collaborate faster and work smarter. Real-time analytics and intelligence provide businesses insight across all interactions to delight end-customers and accelerate business.

 

Sweet Spots

 

  • Target Customer Profiles

 

  •   On-premise PBX replacement
    • Cloud-first strategy and digital transformation agenda
    • Customer engagement and customer experience issues with low Net Promoter Score
    • Multiple communications apps and/or vendors
    • Distributed workforce or companies that have or want to implement remote working
    • Multiple offices/sites across the country and/or countries
    • On-premise ACD/Contact Center technology that is end of support

 

  • Compelling Events

 

  •   Recent disaster or downtime, aging/discontinued PBX
    • Improve customer experience, requirement to provide supervisors with tools such as quality management and speech analytics
    • High growth or office expansion, vendor/billing consolidation, personnel changes or reorganization

8x8

SKU: 0001
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